Reference

Open Legal Rules Before Account Access

Our legal page puts account access, DANA, OVO, GoPay, QRIS wallet records, data requests, and local-law eligibility in one place before you open an account.

Local-law accessDANA record checksOVO, GoPay, QRISData request path
masterjudi Open Legal Rules Before Account Access
CONTACT PATHS

Browse Legal Contact Routes Quickly

Legal questions need a clear route, not a generic reply. We keep account, wallet, and data requests separate so your message reaches the right team faster.

Live chat record request Use live chat from 09:00 to 23:00 WIB for legal questions tied to account…
Email for data matters Send data access, correction, or deletion requests to legal@masterjudi.
Account menu request On mobile browser, tap the profile icon, choose Account, then Legal & Privacy to…
ACCOUNT RECORDS

Explore How We Handle Legal Data

Your legal record is built from account actions we can verify: registration details, login activity, wallet events, cookie choices, and requests you send to us.

Account identity checks

When you create or update an account, we may compare your profile name with wallet records from DANA, OVO, GoPay…

Cookie choices

Cookies help us remember session state, language preference, and device security signals.

Record retention

We keep account and wallet records only for operational, legal, dispute, and security needs.

Security access logs

Login time, device type, IP region, and failed password attempts help us spot unusual access.

Correction requests

If your name, email, or phone entry is wrong, contact us before making a withdrawal request.

Dispute handling

For a wallet dispute, we compare the transaction reference, account time stamp, and payment rail.

Check Common Legal Questions First

Most legal questions we receive are about account access, data records, wallet matching, and how to contact us with a formal request. The answers below explain what you can ask us to check and which account details help us respond. They do not replace local law advice; if eligibility matters to you, access depends on local law and is available only where local law permits.

Access is not stated as available everywhere. Your eligibility depends on local law and is available only where local law permits. We may restrict account access when location, account status, or legal requirements require it.

We keep registration details, login activity, wallet records, cookie choices, support messages, and transaction references. These records help us answer disputes, process correction requests, and connect DANA, OVO, GoPay, or QRIS activity to your account.

Sign in, open Account > Legal & Privacy, and submit a data access request. You can also email [email protected] from your registered email with your username and the payment rail involved.

Yes, you can request a correction when a name, email, or phone entry is wrong. We may ask you to confirm account ownership before changing details that affect withdrawals or wallet matching.

Wallet records help us match account activity with DANA, OVO, GoPay, or QRIS transactions. We use them to investigate mismatched deposits, withdrawal questions, duplicate references, and account ownership concerns.

Live chat can receive requests from 09:00 to 23:00 WIB, but written legal checks may take longer when payment references or account logs are involved. We reply through your registered contact path.

Contact live chat or email [email protected] with your username, device type, and last successful login time. We check account status, security logs, and local-law eligibility before changing access.